Our goal is to provide a diverse, yet complete selection of fine teas, tea accessories, and other special items, and to do that in a safe, secure, and convenient manor.
We want you to feel confident shopping here. If you have any questions, or concerns, we aim to address them thoroughly. The following is a description of the typical process you will experience while shopping from our web site. This process can be thought of as these major steps:
Product Selection You are welcome to peruse any part of the Tea Catalog to compare teas. The first page of the Tea Catalog is designed to give you a broad description of each of the different categories of tea, (e.g., black tea, oolong, green tea, mate, and tisanes). To select a tea from any of the categories simply click on the red paragraph titles (e.g., Browse Black Tea) , or click on the list of teas at the top of any of the tea pages. That will take you directly to the full selection of that category. From there, choose your tea by clicking on the picture, the name of the tea, or the shopping cart beside the tea. That click will take you to a screen where you decide on the amount and packaging of the tea of your choice Back to Top
Checkout Checkout begins from within the shopping cart when you click on From there, you will see a confirmation of the product(s) you have selected and a couple brief forms to fill out for contact and billing information. Notice that the checkout page is a secure area of the web site; all information transmitted to our servers is encrypted. You can verify this by noting the padlock at the bottom of your browser screen. As a matter of principle, you should never transmit any private information about yourself, address, phone numbers, or credit card data, unless you are sure you have a secure connection.
Checkout is complete when you click on the "submit" button at the bottom of the second checkout page. Back to Top
Credit Card Processing
This first step of the credit card processing is verification of the card. Nothing further happens until your order is actually shipped. In other words, you are not charged until your order is on its way to you. That means if you make a mistake in the order, just contact as. We will gladly do whatever it takes to make the order match what you intended. You can contact us via our toll free number (877) 527-2770 during normal business hours, or via email. If you are contacting us via email, simply reply from the confirmation email you received immediately after placing the order. . Back to Top
Shipping
For shipping we use FedEx Ground. Orders up to $74.99 are charged a low $4.95 shipping fee. Orders totaling $75.00 or more are shipped for free within the contiguous United States . In addition to the confirmation e-mail you initially receive when you place the order with us, you will receive an e-mail from FedEx when the order is received at their office. That e-mail will contain a tracking number that you can use to monitor the progress of the shipment Back to Top
low $4.95 shipping fee. Orders totaling $75.00 or more are shipped for free within the contiguous United States . In addition to the confirmation e-mail you initially receive when you place the order with us, you will receive an e-mail from FedEx when the order is received at their office. That e-mail will contain a tracking number that you can use to monitor the progress of the shipment 